Last updated: July 19, 2026
Thank you for purchasing from User Manual for an Empty Planet. Our physical products are printed or produced on demand specifically for each order. Please review this Return & Cancellation Policy before completing your purchase.
1. Order Cancellations
Orders may be canceled only before they enter the production process.
Because production may begin shortly after an order is placed, please submit a cancellation request as soon as possible through our Contact page. Include your order number and the email address used to place the order.
Submitting a cancellation request does not automatically cancel the order. Your cancellation is complete only after we confirm that the order was stopped before production began.
Once an order has entered production, it cannot be canceled. At that stage, we may also be unable to change the product, size, color, quantity, shipping information, design, or personalization details.
If a cancellation is approved, the amount paid for the canceled item or order will be refunded to the original payment method. The time required for the credit to appear may depend on your bank or payment provider.
2. Change-of-Mind Returns
Because our products are printed or produced on demand, we do not accept standard returns, exchanges, or refund requests for change of mind.
This includes situations where:
- you no longer want the item;
- you selected the wrong size, color, style, or quantity;
- you provided incorrect spelling, dates, names, wording, images, or other personalization details; or
- the item does not fit as expected when the size supplied matches the size ordered.
Please review all product selections, size information, personalization details, and delivery information carefully before submitting your order.
3. Damaged, Defective, or Incorrect Items
If an item arrives misprinted, damaged, defective, or materially different from what you ordered, we will resolve the issue with a free reprint or replacement, or a full refund for the affected item.
Covered issues include:
- printing or manufacturing defects;
- damage present when the item is delivered;
- an incorrect product being sent; or
- a size or color being sent that is different from the size or color shown in your order confirmation.
Choosing the wrong size or color when placing the order is not considered a defect. Minor variations that normally result from screen displays or the print-on-demand production process are not defects unless the item is materially different from the product description or approved design.
4. How to Submit a Claim
Claims must be submitted within 30 days after the item is delivered.
To submit a claim, use the form on our Contact page and include:
- your order number;
- the email address used to place the order;
- a brief description of the problem;
- a clear photograph showing the defect, damage, misprint, or incorrect item; and
- any other photographs reasonably needed to show the issue, such as the entire product, packaging, or shipping label.
Claims submitted without sufficient information or photographs may take longer to review. We may request additional details when reasonably necessary to verify the issue.
Please do not mail an item back unless we instruct you to do so. If a return is required, we will provide the applicable instructions.
5. Approved Claims
After reviewing and approving a claim, we will provide one of the following remedies, as appropriate:
- a free reprint or replacement of the affected item; or
- a full refund of the amount paid for the affected item, including any shipping charge specifically attributable to that item.
Approved refunds will be issued to the original payment method. The time required for a refund to appear in your account may depend on your bank or payment provider.
Replacement items are subject to production and shipping time. We will not charge additional product or standard shipping costs for an approved replacement.
6. Items Not Covered
Unless otherwise required by law, this Policy does not cover:
- change-of-mind requests;
- customer selection or personalization errors;
- damage caused after delivery by misuse, improper care, alteration, accident, or ordinary wear and tear;
- minor differences that are inherent in screen display, materials, or print-on-demand production and do not make the item defective or materially different from its description; or
- claims submitted more than 30 days after delivery.
- digital products.
7. Statutory Rights
Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded or waived. If applicable law gives you rights beyond those stated here, those rights remain unaffected.
8. Contact Us
For cancellation requests, damaged or defective item claims, or questions about this Policy, please use the form on our Contact page.